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Shipping policy

Shipping & Delivery Policy – Click Online Mall Limited
Last updated: 5 November 2026

1. Where we deliver
We deliver nationwide. Orders to Lagos, Abuja, Port Harcourt, Ibadan, Jos and Asaba areas go from our local hubs by our delivery agents. Other towns are sent by our logistics partner or by waybill to the nearest park or office, and we tell you the pickup point when we confirm your order.

2. Delivery times (after we confirm your order, and after any deposit)

  • Hub cities and their environs: 1–2 working days
  • Other towns (logistics partner): 3–5 working days
  • Waybill pickup points: 3–5 working days

We deliver Monday to Saturday, not on Sundays or public holidays. Items shipped from outside Nigeria show their own delivery estimate on the product page.

3. Delivery cost
Delivery is free unless a fee is shown at checkout or told to you when we confirm the order. For waybill pickups, we pay the park or waybill fee up to ₦5,000; if the fee is higher, we tell you the difference before dispatch and you may pay it or cancel at no cost.

4. Confirmation and commitment deposit
We call or message you before dispatch to confirm. For some orders and locations we ask for a commitment deposit (usually ₦2,000), deducted from your balance. See our Refund & Returns Policy, section 5, for when it is refunded.

5. On delivery day
Our agent will call you before arriving. Please be reachable on the number you gave and have the balance ready. Inspect your item before paying; refuse it if it is wrong or damaged. Pay only to our agent against a receipt or into the Click Online Mall Limited account (FCMB, account number 2008377624).

6. If we cannot reach you
If you do not answer after 3 calls over 2 days, or are not at the address, we return the item to our hub and the order is cancelled. The deposit is not refunded in this case. You can re-order, and we may ask for full payment upfront.

7. If we are late
If we miss the delivery time we gave you by more than 3 working days, you may cancel and receive a full refund, including any deposit.

8. Tracking and help
Call or WhatsApp 0818 966 6666 (Mon–Sat, 8am–8pm) with your order number.